FAQ
Welcome to the FAQ section of Adducibless. Below you will find answers to the most common questions about ordering, shipping, payments, and our ice maker products.
General Questions
What does your store sell?
We specialize in high-quality ice makers and ice-making equipment, including:
Countertop ice makers
Portable ice machines
Nugget ice makers
Ice maker accessories and replacement parts
Where are you located?
We are based in the Lexington KY 40504, United States and operate from U.S.-based fulfillment facilities to ensure fast and reliable shipping.
Do you ship within the United States only?
Yes. At this time, we only ship to customers within the United States, including most mainland states.
We currently do not ship internationally.
Ordering
How do I place an order?
To place an order:
Select your desired product
Add it to your cart
Proceed to checkout
Enter shipping and payment details
Confirm your order
Once completed, you will receive an order confirmation email.
Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to cancel or modify it.
Please contact us immediately at:
Email: service@adducibless.shop
Physical address: YUWWE LLC, 209 Simpson Ave, Lexington KY 40504, United States
Once an order has been shipped, changes or cancellations are no longer guaranteed.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirmation with your order details.
Payment
What payment methods do you accept?
We accept secure payment methods including:
Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
PayPal
Shop Pay
Available options may vary at checkout.
Is my payment information safe?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store full credit card details on our servers.
Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days.
How long is delivery time?
Estimated delivery times within the U.S.:
Region Delivery Time
Continental U.S. 3–7 Business Days
Alaska & Hawaii 5–10 Business Days
Delivery times may vary due to carrier delays or external factors.
Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders, unless otherwise stated at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use it to track your shipment on the carrier’s website.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible products.
Items must be:
Unused
In original packaging
Returned within 30 days of delivery
Some restrictions may apply.
How long does it take to get a refund?
Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is defective or incorrect.
Products
Are your ice makers new?
Yes. All products sold are brand new unless clearly stated otherwise.
Why choose your ice makers?
Our ice makers are selected for:
Fast ice production
Energy efficiency
Compact and modern design
Ease of use
Reliable performance for home or commercial use
What if my product arrives damaged?
If your item arrives damaged:
Contact us within 7 days
Provide your order number and photos
We will assist you with a replacement or refund
Customer Support
How can I contact customer service?
You can reach us at:
Phone number: +13212408419
Email: service@adducibless.shop
Physical address: YUWWE LLC, 209 Simpson Ave, Lexington KY 40504, United States
How fast do you respond?
We typically respond to customer inquiries within 24–48 business hours.
Still Need Help?
If your question is not listed here, please contact our support team. We are happy to assist you with any concerns regarding your order or our products.